Reasons for being a detractor: Fruit & veg
Selection not of the best quality - lots of bruised produce. Not enough local produce on offer.
I dont talk about stuff like that with friends
it can be average and sometimes looks worse for wear
They are not as fresh as I like. When a broccoli waves and wobbles it is not fresh!
To bulk. Small household and we ended up throwing a heap out because it went bad
We buy most of our F&V at markets its generally cheaper and keeps better
I feel the quality could be better - so much flavour lost due to mass production methods and pesticides
The quantity is not good, and somehow expensive
Not as good quality produce as the local greengrocer and no cheaper
FRUITS LOOKED SICK AND DATED AND NOT FRESH
Because Woolworths are NOT the fresh food people, their fruit and veg often looks worse for the wear and doesn't keep long before going off. Sometimes the food looks so bad we go without buying what we want/need because it would be a waste of money buying the food there.
I do not recommend products or services to others, but on my last visit, the fruit and veg was not particularly fresh,
I DON'T RECOMMEND SUPERMARKETS - PEOPLE SHOP WHERE THEY WANT
I do not buy fruit and veg here routinely - refer a market
Where others buy is their business, not mine.
There fruit and veg is not up to our standard
It can be very hit and miss . You really need to sort through it and even then you are taking your chances
not as good quality as special fruit store
Terrible quality Prices are too expensive
Some times it's not as fresh as it looks
not as fresh as they should be, expensive
I got most of what I needed but they didn't have radish
Reasonably expensive compared to a little green grocer
Sometimes some of the quality of the fruit and vegetable is not as good or otherwise is quite expensive.
Not alway fresh. Fruit and veg goes old in 1 to 2 days of getting it home and has to be thrown out. Wastes money
needs more variety as my store is a small coles
Aldi don't sell organic fruit and veg. If they did, we would most likely buy there
green grocer is always better than supermarket most probably cold stored fruit and veg
There is a good selection however the aisle are a little close together.
we were only talking about this a work today. the freshness is ok. but if i had a farmers market close by id go there. the farmers get ripped off by the big supermarkets
the quality is a bit off on things like garlic, onions, ginger
It is refrigerated too long in store, when you bring it home it may only last 2 days.
Sometimes the fruit is not as fresh as it should be and it's not always locally grown.
prices generally higher than other stores.
Because a fruit and vegetables store has better product
I have issues with getting singular items
I prefer buying fruits and vegetables from my local market
Very expensive compared with local fruit market & ALDI
Always buy my fruit and veg from the markets
Because sometimes the Bananas are bruised.
It varies from being fresh to being too soft
I find a lot of the fruit has been frozen and don't last long when I get them home
I find Aldi fruit and veg cheaper and good enough for my families needs.
Had some stuff looking good outside but not inside
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
It's often not all that fresh and not the highest quality.
Fruits and veggies are expensive in woolworths
Because it's disgusting, looks like it's ready to be thrown out
it is roomy but sometimes the produce looks old
because that is the chance of it being recommended
Very poor quality green potatoes etc etc
It looks fresh, but doesn't taste the best. It hasn't had time to properly ripen.
The fruit and vegetables are too expensive compared to the green grocer out in the food court and also there is not a great variety of fruit and vegetables.
The quality of stock is not good sometimes. Staff leave older poor quality fruit & veg on display that should be removed.
Not enough variety and could have been better quality and fresher
Because they sometimes have specials that I am interested in
Sometimes the quality is not as good a it looks
I find fresher and cheaper fruit and vegetables at the T Bone market in Aspley
I prefer to buy from a fruit and veg place instead of a supermarket.

Reasons for being a detractor: Bakery
Good range although still only offers basics. Would like to see more gluten free & vegan options - both sweet & savoury.
I dont talk about stuff like that with friends
we only have limited bakery items at my local store
they don't have a bakery as such and are quiet limited in the amount of cakes etc.
The bakery is pretty good but I do prefer fresh bread from a bakery.
Just don't like a lot of their stuff. Would be nice if they had a higher quality range since I wouldn't mind paying a little more
Apparently the in-store baked goods are mostly cooked overseas then finished off in store
Poor quality thawed frozen, par cooked products
There is no bakery. What bread they have there is all packaged. I think I may buy more bakery items if I knew it had been baked fresh.
Not as good as store like bakery delight
Its okay, but i would like a wider range
THERE ARE BAKERIES THAT ARE MUCH CHEAPER
The bread always seems to be day old or even older The Aldi biscuits don't have any flavour
products have a used by date of only 1 or 2 days
Because they don't have a massive range of pastries or other yum bakery foods. I'd rather go to an actual bakery
Beside d bread not alot is baked fresh in d store.
They have limited stock, unlike overseas with lot of bakery products (see Italy, France, Hungary)
I do not find too many bakery items in the store nearby
not a bad range but not as good as a dedicated bakery
its not a big one, but what is there is good
Bread is good, cakes are not always that fresh.
Mainly because I rarely recommend this sort of thing to friends.
Limited variety and too little fresh bread.
Not very big range not as good as coles bakery , not the best tasting breads and not best prices in bakery too
Because I have had stale Bakery products as one Aldi Store in the past.
Not fond of the bread. Sliced too thin. Sweet bakery items insufficient
Some of their baked goods contain MILK which I can't consume.
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
It didn't have the bread I was looking for.
they always seem to run out of my favourite bread.
like some products but range could be better
I wouldn't buy any home baked bread from any supermarket as it would not stay fresh for too long. I would only buy bread in the supermarket from my chosen bakery company that I was familiar with & I knew the bread would remain fresher for a whole lot longer & was also a lot more nutritious.
I rarely shop there, but they have some good products.
Most of the time when I shop there is hardly any products left available
that's one area where I prefer Woollies because they have more variety and better prices/sales
Often out of stock - good price good variety but runs low.
This department needs to improve on customer service.
Variety and the only ones who have small, soft, fresh bread rolls
There could be more variety of cakes, slices, muffins etc

Reasons for being a detractor: Meat
I dont talk about stuff like that with friends
small variety and often you cant get what you are looking for
Good buying in bulk but not huge variety
We buy most of our meat at a discount/wholesale butcher and it cost 50 to 70% less than woolworths
do not buy vert often less than 6 monyhs
not as good quality as local butcher and no cheaper
With meat in Woolworths its pot luck whether you get good cuts. Most of it looks crap with heavy lines of fat running through it. Most of the time you can see where the meat has been coloured to give it that red tinge. About 70% of the beef is rubbish, same with lamb, pork is about 30% rubbish and chicken 10%. With chicken I am concerned whether it has been treated with hormones and I'd like to think that the chicken I buy is hormone free - but who really knows????
I do not recommend products or services to others.
All pre packaged. Prefer purchased from a butcher
I normally buy at butchers, tho I occasioonally buy at Woolworths
I buy neat from a butcher - I think the colour of the meat in a supermarket is terrible
Their butchers should be ashamed of themselves! Hiding fatty, crappy, cuts of meat, under good ones on the top so that's all the customer see's. My father was a butcher for 45 years and says that Coles has the worst butchering and quality of meat he has ever seen. I take his word for it
Independent delis have a wider range of meats and often better deals
All of d meat is pre packed which isn,t a bad thing but d portion size is always bigger then wat i want.
They are smelly and not always hygianic.
Is always expensive & can be like old boot rubber when cooked
I got charged $84 for a kilo of chicken drumsticks!!! It was a mistake but had a heart attack
It's not as good as the butchers. Sometimes fatty and grissly
I believe I bought meat which did not taste right and I became unwell with vomiting.
Has a decent range of meat but I wish they had smaller portions for some of the meat.
The lamb is well priced and my family likes the mined meat from Woolworths better than other stores
There are better deals with butcher outside
Organic meat is overpriced and the quality isn't as good.
last time i bought meat from there it made me sick
prices even in supermarkets are getting just too high for fresh meat!
There is a good selection however sometimes I am able to find the cut of meat i want.
its ok. lately the butchers seem to be hacking the meat a bit. and for what you pay... its not good enough
Too much fat on meat I have to pay for. Sometimes it is nice, sometimes it is very tough and chewy.
The meat is fine but I rarely recommend groceries to friends.
prices generally higher than other stores
am i vegan, so dont know much about meat
sometimes meat is overpriced and lower quality
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
I always buy meat at another supermarket
I did not want to give a fail or a good value as I don't buy meat.
packaged meat often seems to have been there for some time
Expensive, nothing exciting or different, basically can get what they sell at most supermarkets, nothing really competitive
Don't like the chicken brands they sell and they don't sell marco rsnge
The quality of the meat is pretty good but quite often the shelves are empty making it difficult to purchase what you want/need. Staff need to replenish the stock more frequently.
I have found a lot of the meat lately at my store has had a very short expiry date.
The meat quality is inconsistent. Yesterday I purchased gravy beef for a slow cooking casserole. After 3 hours, it was not tender.
Because I refuse to buy halal certified meat
Don't buy too much meat there...go to butchers
I have trouble finding small enough portions in the packaged meats, and I like Woolworth's better for their layout of the meat department.
Very expensive and although branded I have more often than not, found the meat to be tough or tasteless
I have had packaged meat that had the edge of the fat turned under the package, leaving more fat on the meat but not visible to the eye.
The meat at Woolworths is quite expensive but there are specials sometimes

Reasons for being a detractor: Milk
I dont talk about stuff like that with friends
It can be purchased alot cheaper from farmer jacks and farmer jacks offers a lower price for local farmers milk
I don't buy milk from supermarkets based on what they are doing to th edairy industry
Because there is nothing special about Coles and their milk
has my brand, but more expensive than Foodland
Generally don't go as far as Aldi for milk and they don't usually stock the brans I like
milk quality is not good as compare to woolworth and coles but prices are the same
Because the use by date isn't always good.
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
because that is the chance of it being recommended
Mostly there brand and not local farmers
Majority of the space allocated for milk is taken up with Coles own brand. They have a small allocation for Dairy Farmers and the likes that forces people to buy Coles own brand once the others have sold out.
It seems more watered down and I've had it expiring very soon after purchase, even when I pull from the back and get the latest dated item.
Dairy is located in two different locations, I find it annoying and also it doesn't always have the type I like in the size I like.

Reasons for being a detractor: Cheese
I dont talk about stuff like that with friends
It is not always available, my daughter is vegan and it is often unavailable.
We only eat crackerbarrel and woolworths always stocks it
They have the cheese I Iike but I didn't buy any
Because specially stores have better products
We eat little of it and they are mainly in 1kg blocks
would be nice to have small quantities like 50 grams, since there are to be consumed within 7 days time after opening
Cheese is available as cheap or cheaper at ALDI.
Rarely on special and Aldi cheese is nicer and cheaper.
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
Cheese is available in different other stores and at a cheap price so why recommend Woolworths for cheese
Not a complete assortment, eg, little variety og bluvein.
cheese always seems to be more expensive each time I go
because that is the chance of it being recommended
Does not offer personal service, cheese already cut up, can't get what I want cut to my specifications other supermarkets eg Food land offers greater variety and more personal service in cheeses
Selection of cheese is ok but could have a better selection and less of Coles own brand.
because that is how I feel, very little cheese is consumed by me
Because like other places I shop they are worth considering

Reasons for being a detractor: Frozen foods
I dont talk about stuff like that with friends
Most of there frozen veggies are imported
The selection is just not very exciting and they always run out of pies i like
LOW QUALITY AND NO VARIETY. SAME OLD SAME OLD
I do not like products sourced overseas which is the case with much frozen seafood
Not really good and not really bad, just 50/50
Poor selection of range. No quality meals are available. Not even mentioning gluten free or healthy alternatives. Same applies on bakery!
Do use much frozen foods but when we do it's a good selection
prices generally higher than other stores
Very little variety except ice cream and pasta.
Because there is nothing special about Coles and their frozen foods
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
I don't spend a lot of time - hours or monetary value in this area.
again sometimes hard to pick through the range to select what you want
because that is the chance of it being recommended
The layout could be improved and stock replenished before they run out.
i dont buy then as they are unhealthy so wouldnt recommend them
Sometimes they have good specials i'm interested in, other times other supermarket to do
I do not buy frozen foods at Woolworths regularly and therefore cannot really comment either way

Reasons for being a detractor: Drinks (cola, water, coffee, etc.)
I dont talk about stuff like that with friends
Exactly the same drinks as anywhere else
I do not agree with sugary drinks I want my coffee beans to be Fairtrade I do not believe in buying bottled water
We don't use much in the drinks department
Because there is nothing special about Coles and their soft drinks
Don't do soft drinks water I put through my own filter jug don't drink coffee
would like to have more options and offers. and please dont stock products that are expired
coffee is the only drink I purchase at Aldi, for that I'd score an 8
Pretty much the same as other supermarkets.
Occasional good deal - I got some chinoto recently
Not always have brand in stock Zero Cola
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
They don't stock the brands that I like the most such as Pepsi Max.
Passable -- but I don't buy much soft drink, water.
because that is the chance of it being recommended
Nothing different to other stores, nothing exciting about displays, prices are not competitive
Don't drink fizzy drinks and they should not encourage obesity
This section is dictated by Coles own brand .
The tea selection at Woolworths is not usually as good as at Coles
Dont drink soft drinks but am disappointed when I am unable to find the 300 ml water bottles I always buy
I do not buy drinks at Woolworths regularly and therefore cannot really comment either way

Reasons for being a detractor: Snacks (chips, biscuits, etc.)
I dont talk about stuff like that with friends
NOT ENOUGH SUGAR FREE BISCUITS AT AN AFFORDABLE PRICE. WHATS THERE IS VERY EXPENSIVE FOR SMALL PACKETS
There is a vast selection, I mean there is a plethora of snacks, chips and biscuits but are these the foodstuffs that are making our population obese? Darn right they are. Yeah they are tempting tasty and enjoyable to eat but they do so much damage to our bodies. Wrong fuel to use. Would never recommend anybody to eat such items
I think the range of suppliers has decreased markedly, too many Coles brands
The chips seem expensive most of the time. But the biscuits are always well priced
Their specials are always dearer the woolworths
prices generally higher than other stores
Because there is nothing special about Coles and their snacks
Because of weight problems stay away from them
Pretty much the same as other supermarkets.
They have a good variety of snacks but prices could be lower like Aldi.
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
Biscuits are good but chips are a poor product to eat.
because that is the chance of it being recommended
This score is reflective of the overall store.
For those interested, there seems to be a fair variety, although, in this field as so many others, I get tired of home brand products forcing known brands off the shelves
I do not buy snacks at Woolworths regularly and therefore cannot really comment either way

Reasons for being a detractor: Cleaning products
I dont talk about stuff like that with friends
Don't really buy a lot as I have a cleaner
I do not recommend products or services to others.
cleaning products can be purchased for much less at other outlets
I don't buy cleaning products from the supermarket they have too much caustics and bleaches in them
Fair range but a bit more pricey than woolworths
Don't buy cleaning products from supermarkets
Natural and Coles brand with healthy alternatives have been withdrawn from shelves.
Aldi is better known for good quality cheap cleaning products
Because I have lots of cleaning equipment
I don't use them so can't recommend them
The cleaning products are very expensive.
The cleaning products seem rather expensive to me
Again the selection is fine and well priced.
prices generally higher than other stores
Because there is nothing special about Coles and their cleaning products
good range, but prices can vary week to week
No more or cheaper than other supermarkets.
Because I get a better cleaning product at another store.
Pretty much the same as other supermarkets.
I prefer the products and prices at Aldi.
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
the grouping of like products is at times confusing
because that is the chance of it being recommended
Not enough homebrands, that are good value eg woolworths home brands excellent value and quality, generally unless on special prices are not competitive, nothing exciting about shelf display, often difficult to find what I want
As WE DON'T buy very much cleaning products
I don't usually buy cleaning products at Woolworths, rather Aldi
They seem to carry most of what I need most of the time - again, too many home brands
I do not buy cleaning products at Woolworths regularly and therefore cannot really comment either way

Reasons for being a detractor: Ease of getting to the store
I dont talk about stuff like that with friends
Because now I live a distance from Woolworths
the carpark of my local is a nightmare. it's the one reason I try to avoid going there/
PARKING IS UNCOVERED AND ON RAINY DAYS ITS LIKE GOING TO THE POOL
Aldi opens more shops but still has not enough.
I do not recommend products or services to others.
it is some distance from home approx 35 km
It is hard to park close to our nearest Coles, and the next nearest is a fair way away
Reasonably close to my place to drive to
They are usually located and inconvenient areas.
Because there are only two busses getting there. For someone who's using a wheelchair, this is very inconvenient.
Because it is quite easy to drive there from our home and usually fairly easy to park in the carpark.
Because it is a little bit outside of town.
closed BiLo at Hyperdome. Coles store only up one end
I wish coles was where narangba Woolworths is situated.
There's not really a woolworths close to me
It is on my wa y home from work and I like to get fue
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
Woolworths need to open their branches here in lakemba and Wiley park as well
Parking close to the store can be an issue.
there is a fair distance from the carpark to the store
because that is the chance of it being recommended
Furthest away, difficult car park to access.
Because I have to drive 35km to get to it
closest woolworths store Dickson ACT is one of the oldest and most inconvenient stores. several entries, not logical.
located in a different town to my hometown
Because it's easy for me to go to any of the supermarkets I patronise
parking close is a major issue when one is old and disabled.

Reasons for being a detractor: Checkout area
I dont talk about stuff like that with friends
Most staff members are grumpy and distracted. They'd rather talk to their mates at the self check out area rather than help me out. The manned check outs are slow and hardly open hence always busy. They're not friendly either.
SELF CHECK IS CRAMPED AND NO SPACE FOR LOADING, UNLOADING OR MOVING IN AND AROUND.ATROCIOUS EXPERIENCE
There is a little waiting time, but at the cashier is too fast, the goods just pushed too fast.
I do not recommend products or services to others.
Have to wait for self serve often and the area is crowded with people. Trolleys are inconvenient there
I am in a wheelchair - I cannot go through the checkout; it is not large enough. I'm slowly getting sick of it
EVER SINCE THEY INTRODUCED THOSE EMPLOYMENT DESTROYING SELF-SERVE CHECKOUTS THEY TRY TO OH-SO-SUBTLY FORCE YOU TO USE THEM BY HAVING AS FEW PEOPLE ACTUALLY PROVIDING SERVICE AT SERVICE CHECK-OUT. THEN THEY DISHONESTLY CLAIM THAT CUSTOMERS ARE FLOCKING TO THE SELF-SERVE ONES. THEY ONLY USE THEM OUT OF SHEER FRUSTRATION. I AND MY FAMILY WOULD RATHER WAIT FOR REAL, HUMAN SERVICE.
Miserable front end staff that look like they hate their jobs and suspect everybody is out to rip them off
Poor help and scanner does not work on e-vouchers. New system is terrible, the old one was heaps bettter.
I usually use the self serve area and the computers there are pretty old and vastly inferior to Woolworths.
It easily becomes overcrowded a lot of the times i go.
During busy times there is never enough checkouts open
a bit cramped if I have the small trolley
Have annoying self serve checkouts but not enough real cashiers. If you wamt me to do your job I need a bigger discount when using self serve check out
sometimes i have to wait too long depending on the location of the store
Sometimes there is a long wait but the checkout operators are friendly and reasonably efficient.
never many open, try to push customers through self serve
Have to wait to be served, not enough checkouts open
always crowded and people not standing in cue properly
They don't bag up the goods as opposed to most stores
Because there often aren't enough checkouts open when it is really busy.
Crowded in self checkout and queues in the operator ones
always feels a bit alien there- not so friendly
I do not make recommendations about any products or services, nor do I rate recommendations by others as an adequate measure of a product’s worth.
The self checkout area is so messy and takes a long time to finish
store is ceasing to allow trollies at self service yet they have minimal regular checkouts open i prefer self service as i can pack how i want and get it done faster
No self service checkouts, Not enough opens, many of the older assistants are rude. Younger ones better.
often many of the checkouts are not manned and the self serve area is very crowded
because that is the chance of it being recommended
Not enough checkouts open when store is busy. If sign says 12 items only should be enforced. However staff at checkout always pleasant
The checkouts especially the one with the service desk you must be prepared for a long wait but the area is clean.
see previous answer. crowded, unfriendly
Sometimes very busy and we would rather use a cashier
Never enough checkouts available. I do not like to use self service. I want people to have jobs. Long queues.